Customer service is not a department, it’s everyone’s job.
Successful people maintain a positive focus in life no matter what is going on around them.
Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results.
Great vision without great people is irrelevant.
You must maintain unwavering faith that you can and will prevail in the end, regardless of the difficulties, AND at the same time, have the discipline to confront the most brutal facts of your current reality, whatever they might be.
Life is fragile. We’re not guaranteed a tomorrow so give it everything you’ve got.
It is always cheaper to do the job right the first time.
It’s not about money or connections. It’s the willingness to outwork and outlearn everyone.
I’d rather be tired than broke!
Quality is pride of workmanship.
If you can’t describe what you are doing as a process, you don’t know what you’re doing.
We are here to learn, to make a difference and to have fun.
You can’t always control circumstances. However, you can always control your attitude, approach, and response.
She stood in the storm, and when the wind did not blow her way, she adjusted her sails.
Deep in his heart, every man longs for a battle to fight, an adventure to live, and a beauty to rescue.
Within every woman there is a wild and natural creature, a powerful force, filled with good instincts, passionate creativity, and ageless knowing.
Be proud of your scars. They have everything to do with your strength, and what you’ve endured. They’re a treasure map to the deep self.
You are more powerful than you know; you are beautiful just as you are.
Your direction is more important than your speed.
You can’t always control the circumstances – only how you react to those circumstances; you can always control your attitude and your effort.