The answer to the question “where do good ideas come from” is always the same, the come from bad ideas. If you come up with 20 bad ideas you get one good one.
We are too focused on avoiding criticism and not enough on making a difference.
Art is a human act, a generous contribution, something that might not work, and it is intended to change the recipient for the better, often causing a connection to happen.
Sure, compare. But compare the things that matter to the journey you’re on. The rest is noise.
Leaders who set out to give are more productive than leaders who seek to get.
Habits are more powerful than fears.
When you can swim, who cares how deep the water is?
Two different things: A crowd is a tribe without a leader. A crowd is a tribe without communication. Most organizations spend their time marketing to the crowd. Smart organizations assemble the tribe.
Your success is no longer about your ability to do what you are told, and do it well.
One key to moving forward is knowing what to leave behind.
You can define advertising as the science of creating and placing media that interrupts the consumer and then gets him or her to take some action.
Competence is no longer scarce.
If you could do tomorrow over again, would you?
One way to sell a consumer something in the future is simply to get his or her permission in advance.
You can’t lose. Go, go, go!
The only purpose of customer service is to change feelings.
If you work in an urgent-only culture, the only solution is to make the right things urgent.
Positive thinking is hard. Worth it, though.
I don’t like offending people, and it’s easy to offend people when you don’t know as much as they do. This group knows more about what it takes to lead in this way than I ever will. My goal is to push people, but I need to do it from a place of respect.
Don’t scale because you think there’s a pot of gold over that rainbow. Scale because you’re ready and eager to do heroic work, every day, forever.