As we work to create light for others, we naturally light our own way.
It does not matter where we come from or what we look like. If we recognize our abilities, are willing to learn and to use what we know in helping others, we will always have a place in the world.
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
There is only one boss. The customer.
Faith is the first factor in a life devoted to service. Without it, nothing is possible. With it, nothing is impossible.
Approach each customer with the idea of helping him or her solve a problem or achieve a goal, not of selling a product or service.
Success is not the result of making money; earning money is the result of success – and success is in direct proportion to our service.
Good service leads to multiple sales. If you take good care of your customers, they will open doors you could never open by yourself.
One customer, well taken care of, could be more valuable than $10,000 worth of advertising.
Making a difference in your work is not about productivity; it’s about people. When you focus on others and connect with them, you can work together to accomplish great things.
Everyone has an invisible sign hanging from their neck saying, ‘Make me feel important.’ Never forget this message when working with people.
It is in your hands to create a better world for all who live in it.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them – preferably in unexpected and helpful ways.
The way you treat your employees is the way they will treat your customers.
Stop selling. Start helping.
Enter to learn; depart to serve.
We’re not competitor obsessed, we’re customer obsessed. We start with the customer and we work backwards.
Servant-leader ship is all about making the goals clear and then rolling your sleeves up and doing whatever it takes to help people win. In that situation, they don’t work for you, you work for them.
Customer service is not a department, it’s everyone’s job.
Customer service should not be a department, customer service is everyone’s job.