Servant-leader ship is all about making the goals clear and then rolling your sleeves up and doing whatever it takes to help people win. In that situation, they don’t work for you, you work for them.
Customer service is not a department, it’s everyone’s job.
Look after the customer and the business will take care of itself.
Helping, fixing, and serving represent three different ways of seeing life. When you help, you see life as weak. When you fix, you see life as broken. When you serve, you see life as whole. Fixing and helping may be the work of the ego, and service the work of the soul.
Rule with the heart of a servant. Serve with the heart of a king.
Being a good example is the best form of service.
The value of life is not in its duration, but in its donation. You are not important because of how long you live, you are important because of how effective you live. And most people are concerned about growing old rather than being effective.
Leadership is not about control, but service. It’s not about power, but empowerment.
The greatness of a man is measured by the way he treats the little man. Compassion for the weak is a sign of greatness.
If you make your business about helping others, you’ll always have plenty of work.
Good leaders must first become good servants.
The servant leader is servant first. It begins with the natural feeling that one wants to serve.
Christ has no body now on earth but yours, no hands, no feet but yours. Yours are the eyes with which Christ looks out his compassion to the world. Yours are the feet with which he is to go about doing good. Yours are the hands with which he is to bless us now.
Customer service shouldn’t just be A department, it should be the entire company.
It is no longer enough to satisfy your customers. You must delight them.
Every business is a service business. Does your service put a smile on the customer’s face?
You may find that making a difference for others makes the biggest difference in you.
Take good care of your employees, and they’ll take good care of your customers, and the customers will come back.
After-sales service is more important than assistance before sales. It is through such service that one gets permanent customers.
Make the world a better place because you have lived in it.