Nothing is particularly hard if you divide it into small jobs.
No one lives long enough to learn everything they need to learn starting from scratch. To be successful, we absolutely, positively have to find people who have already paid the price to learn the things that we need to learn to achieve our goals.
When you are able to maintain your own highest standards of integrity - regardless of what others may do - you are destined for greatness.
There are two types of pain you will go through in life, the pain of discipline and the pain of regret. Discipline weighs ounces while regret weighs tonnes.
A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.
If everyone is moving forward together, then success takes care of itself.
A business has to be involving, it has to be fun, and it has to exercise your creative instincts.
Managers help people see themselves as they are; Leaders help people to see themselves better than they are.
Treat your employees exactly as you want them to treat your best customers.
Leadership is the capacity to translate vision into reality.
The best preparation for good work tomorrow is to do good work today.
The entrepreneur always searches for change, responds to it, and exploits it as an opportunity.
It’s fine to celebrate success but it is more important to heed the lessons of failure.
Exceed your customer’s expectations. If you do, they’ll come back over and over. Give them what they want – and a little more.
The goal as a company is to have customer service that is not just the best, but legendary.
If you don’t listen to your customers, someone else will.
Do it. Try it. Fix it.
When you were made a leader you weren’t given a crown, you were given the responsibility to bring out the best in others.
The biggest risk is not taking any risk.
Move fast, take risks. It’s okay to try big things. You’re better off trying something and having it not work, than not having done anything at all.