A positive attitude will have positive results because attitudes are contagious.
Work harder than anybody you’ve ever seen. That’s what I believe.
Leadership is not about a title or a designation. It’s about impact, influence and inspiration. Impact involves getting results, influence is about spreading the passion you have for your work, and you have to inspire team-mates and customers.
Basically, to lead without a title is to derive your power within the organisation not from your position but from your competence, effectiveness, relationships, excellence, innovation and ethics.
Leadership is no longer about position – but passion. It’s no longer about image but impact. This is Leadership 2.0.
Work first, and then rest.
Turn up for work. Discipline allows creative freedom. No discipline equals no freedom.
You have to fight to reach your dream. You have to sacrifice and work hard for it.
We’re not competitor obsessed, we’re customer obsessed. We start with the customer and we work backwards.
Customer service is not a department, it’s everyone’s job.
None of us is as smart as all of us.
Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results.
Great vision without great people is irrelevant.
It is always cheaper to do the job right the first time.
I’d rather be tired than broke!
Quality is pride of workmanship.
If you can’t describe what you are doing as a process, you don’t know what you’re doing.
Life doesn’t reward the naturally clever or strong but those who can learn to fight and work hard and never quit.
Quality is the best business plan.
The very important thing you should have is patience.